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Is Your Social Media Activity Hurting Your Personal Injury Claim?

Steve Wagner


  • Social media posts, or even quick comments on a personal blog or in online forums, can answer a lot of questions or raise new ones for insurance companies investigating a personal injury claim.
  • Some insurance companies have started to form investigative social media teams. These are workers who use social sharing sites and applications to learn more about all the people involved in a personal injury claim.
  • The insurance investigators conclude their findings in a social media report and share them with claim adjusters and attorneys.
  • If any information, photos or conclusions on your general well-being is noted to conflict with your personal injury claim, it is likely that the results will impact your settlement.
  • In this blog, Wagner Reese attorneys have put together some easy tips to follow so you can avoid your personal injury case being rejected because of what you shared via social networking or through online sharing.

Don’t Include That in Your Instagram Story!

With new social sharing applications popping up all the time and more people using their own form of storytelling through their own version of “media,” we thought it would be the perfect time to remind you that YES, insurance companies are reviewing your social feeds and online footprint to see if you are chatting or sharing photos about your personal injury claim. Since these savvy researchers can find most anything online these days, social media outlets like Facebook, Instagram, Snapchat, Twitter, YouTube, LinkedIn, comments on a personal blog or in online forums, can answer a lot of questions or raise new ones for insurance companies investigating your claim. An easy Google search can even offer a different view on your lifestyle as it relates to your injury.

Some insurance companies have gone as far to devote a team of investigators who use social media to learn more about you and build a case. These special insurance investigators want answers to these types of questions:

  • Are there any post comments, videos or photographs related to the personal injury claim listed?
  • Can the claimant participate in physical activities?
  • How about photo or video content, or comments that may reveal fraudulence?
  • What do the claimant’s posts say about their financial situation?
  • Notice any questionable judgment, impairment from drugs and alcohol, or criminal activity?
  • Is there any online activity that represents information contradicting the claim?
  • Timeline of events, regular daily routine.

When the online investigation team has found information, videos or photos that conflict with a personal injury claim, it is likely that the results will impact your settlement claim.

Tips for Staying Socially Smart During Your Injury Claim Process

An insurance company could use anything you post in an investigation. So, if you are in the review process of a personal injury claim, refrain from posting photos, videos or engage in claim conversation on social media. Any photo or post authored by you could be viewed incorrectly and send a message that 1) you are in a better financial situation than portrayed or 2) your injury is not as bad as you stated in your claim.

Follow these tips from Wagner Reese to avoid your personal injury case being rejected:

  • It is in your best interest to AVOID any social media posts at all. Just don’t do it.
  • If you will be engaging in social media, be sure to set up accounts with the maximum privacy settings.
  • Turn off your location settings. This feature will disclose your geographic location. It can be used to determine your exact location at the time of an incident, but also to show investigators places and activities you may frequent and participate in.
  • Do not discuss or ever reveal information about your personal injury accident.
  • Be careful who you are talking about and how you are talking about people in your life. If you are in a workman’s compensation case, don’t talk about your employer or engage in any exchanges with others, involved or not.
  • Turn off your tagging settings and monitor your posts. Be sure you are reviewing any updates that show you have been tagged in a photo or post.
  • Do not discuss or request advice from others on how to proceed in your case.
  • Trust the advice of a personal injury lawyer.

Be sure to know how your information is being used by social media platforms and inform your lawyers of any questions you have about using social media.

Attorneys Who Want to Help You

Don’t let the insurance company avoid paying you the compensation you deserve because of a misguided social media post. Entrust your Indiana personal injury case to a team of experienced lawyers at Wagner Reese who will help you fight against insurance companies and receive the maximum amount of compensation you deserve.

Connect with us by submitting our online form and our attorneys will review your information. If you wish to speak directly with us, please call (888) 204-8440.


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